Returns & Exchanges
At Cosmoslay, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our goal is to ensure your wardrobe reflects your unique style with the perfect fit and quality.
Initiate Your Request
Log into your Cosmoslay account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Pack Your Items
Carefully place the unworn garments back into their original packaging, ensuring all designer tags and hygiene seals remain intact.
Ship It Back
Affix the provided return label to your package and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing